Warranty

Thank you for your interest in Ritmüller Pianos!

 

Ritmüller has been a standard of musical excellence since the name was established in Germany in 1795. We are committed to our customer’s total satisfaction with one of the most comprehensive warranties in the industry. For details, please review the Ritmüller Limited Warranty below.

If you have purchased a new Ritmuller piano, please complete the Registration Form» to activate your warranty.

10 Year Limited Warranty

This limited warranty covers defects in workmanship, parts and materials for a period of 10 years from the date of purchase. Ritmüller (Pearl River Piano Group) will, without cost, provide parts and labor necessary to correct defects in workmanship, parts, or materials during the warranty period. This warranty is extended and limited to the piano’s original purchaser for personal and normal use in the home. This warranty does not apply to commercial use.  This limited warranty does not apply to damage or deterioration to the instrument resulting from any of those items set forth under the “Conditions and Limitations” section of this warranty.

 

Conditions and Limitations

This warranty covers defects in workmanship, parts and materials as determined by Ritmüller Piano. It does not cover routine tuning or adjustments to the keyboard, action or pedals, resulting from normal use or wear, or wear to the hammers or strings. This warranty does not apply to products which are sold by non-authorized Ritmüller Piano Dealers, an instrument where the serial number has been altered or removed, or to damage or deterioration resulting from modifications (structural or otherwise) made by an unauthorized dealer or technician, improper moving or installation, misuse, abuse, neglect, fire, water, acts of nature, or failure to properly maintain the piano. Proper maintenance includes, but is not limited to, regular and necessary tuning, action regulation, and keyboard leveling.  Proper maintenance is the responsibility of the purchaser and is not covered under this warranty.

 

Limitation of Liability

During the Limited Warranty Period, Ritmüller’s sole liability for any defective product is limited to repair or replacement at our option. Ritmüller shall not be liable for damage to other property caused by a defect in your piano, damages arising from inconvenience, loss of use of the piano or loss of time in a commercial setting, or any other damages, including, but not limited to, lost profits, special incidental or consequential damages.

 

Exclusive Warranty

This warranty is exclusive. Except as expressly set forth in this limited warranty, Ritmüller Piano makes no other warranties or conditions, expressed or implied, including any implied warranties of merchantability and fitness for a particular purpose. Ritmüller Piano expressly disclaims all warranties and conditions not stated in this limited warranty. Any implied warranties that may be imposed by law are limited in duration to the limited warranty period. Some states or countries/regions do not allow a limitation on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damage for consumer products. In such states or countries/regions, some exclusions or limitations of this limited warranty may not apply to you.

The law in different states/countries varies and this warranty gives you specific legal rights. You may also have other legal rights which can vary from state/countries to state/countries.

 

How to Obtain Warranty Service

Your authorized Ritmüller dealer can arrange for service.  You may also call our Service Center at (909) 270-8838or use our Contact Form»

When Warranty service is requested, please have the serial number of your piano and your original sales receipt available. Any and all warranty service must be pre-authorized by Ritmüller Piano. All transportation costs, costs of removal or installation, and shipping charges are the responsibility of the purchaser.